Casino Mate Privacy Policy
This Privacy Policy explains how Casino Mate collects, uses, stores and protects personal information when you visit our website, create or use an account, play games, make transactions or contact our support team. It applies to users accessing Casino Mate from Australia and to information gathered through our online services.
By using Casino Mate, you acknowledge that your information may be handled as described below. This policy is intended to provide clear information about our privacy practices and should be read together with any applicable terms, responsible gambling information and promotional conditions.
Information We Collect
Casino Mate collects information that is necessary to provide secure and reliable casino services. The information we receive may depend on how you interact with the website and which features you use.
- Identity details, such as your name, date of birth and other information used to confirm eligibility and account ownership.
- Contact details, including your email address and other information you provide when requesting assistance.
- Account information, such as login credentials, preferences, account history and responsible gambling settings.
- Transaction details relating to deposits, withdrawals, bonuses and payment activity. Payment providers may process sensitive payment information directly.
- Verification information, which may include documents or data needed to help prevent fraud, unauthorised access, money laundering or underage gambling.
- Technical information, including your IP address, browser type, device details, operating system and general usage data.
- Communications and feedback, including messages, support requests, survey responses and records of interactions with Casino Mate.
You may choose not to provide certain information, but this could prevent us from opening an account, completing verification, processing a transaction or delivering particular services.
How We Use Information
Personal information is used for legitimate operational, security and service-related purposes. Casino Mate aims to collect only information that is reasonably relevant to the activity being performed.
- To create, administer and maintain your account.
- To verify your identity, age and eligibility to use the service.
- To process deposits, withdrawals, bonuses and other account transactions.
- To provide customer support and respond to questions or complaints.
- To operate, maintain and improve the website, games and account functions.
- To detect suspicious activity, fraud, collusion, misuse and attempts to access accounts without permission.
- To apply account restrictions, responsible gambling measures and other safety controls.
- To send service messages, security notices, policy updates and other essential communications.
- To provide marketing communications where permitted and where applicable preferences allow us to do so.
- To meet applicable legal, regulatory, accounting and dispute-resolution obligations.
Where practical, you may opt out of non-essential promotional communications. Service and security messages may still be sent when they are necessary for account administration or the protection of your account.
Cookies and Similar Technologies
Casino Mate may use cookies, pixels, local storage and comparable technologies to make the website function correctly and to understand how visitors use it. These technologies can remember preferences, maintain sessions and support account security.
- Essential technologies help with login sessions, navigation, fraud prevention and core website functions.
- Performance technologies help us identify errors, measure page performance and improve usability.
- Preference technologies remember selections made during visits, where this functionality is available.
- Analytics or advertising technologies may help us assess traffic or present more relevant communications, subject to applicable settings and requirements.
You can manage cookies through your browser or device settings. Disabling certain cookies may affect login, navigation or other features. Information collected through these technologies may be combined with account or technical information where necessary for the purposes described in this policy.
When Information Is Shared
Casino Mate does not treat personal information as public information. It may be disclosed to carefully selected parties when needed to operate the service, protect users or meet a lawful obligation.
- Payment processors and financial service providers involved in deposits, withdrawals or transaction checks.
- Identity verification, fraud prevention and security providers.
- Technology, hosting, analytics, customer support and operational service providers acting on our instructions.
- Professional advisers, insurers, auditors or legal representatives where their involvement is appropriate.
- Authorities, courts or other entities where disclosure is required or reasonably necessary to protect rights, safety or the integrity of the service.
- Relevant parties involved in a business restructure, sale, acquisition or transfer of operations, subject to appropriate safeguards.
Service providers may access information only to perform assigned functions and are expected to handle it responsibly. Casino Mate does not sell personal information as a general business practice.
Keeping Data Secure
Casino Mate uses reasonable technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security procedures, monitoring and encryption or other protective technologies where appropriate.
Security cannot be guaranteed in every circumstance. You are responsible for keeping your password and account credentials confidential, using a secure device and notifying Casino Mate if you suspect unauthorised activity. We may ask for information to confirm your identity before making account changes or disclosing account details.
How Long We Keep Data
Personal information is retained for as long as reasonably necessary for the purposes explained in this policy. The applicable period depends on the type of information, the nature of the relationship, account activity, security needs and any legal or dispute-related requirements.
When information is no longer required, Casino Mate may delete it, anonymise it or securely isolate it where deletion is not immediately practical. Some records may remain for a period after account closure to prevent fraud, resolve disputes, complete financial reconciliation or satisfy applicable obligations.
Your Privacy Choices
Depending on the circumstances and applicable law, you may have rights concerning the personal information Casino Mate holds about you. These rights are subject to reasonable verification and may be limited where retaining or using information is necessary for security, legal or operational purposes.
- Request access to personal information held about you.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion or restriction of information where appropriate.
- Object to certain uses of information or withdraw consent where processing relies on consent.
- Change marketing preferences or unsubscribe from promotional communications.
- Raise a concern about how your information has been handled.
To protect accounts and prevent unauthorised disclosure, Casino Mate may request additional details before acting on a privacy request. If a request cannot be completed, we will aim to explain the relevant reason where permitted.
External Providers and Links
The Casino Mate website may use third-party services and may contain links or integrations operated by other organisations. These providers can have their own privacy notices, terms and data practices. Casino Mate is not responsible for privacy practices on websites or services that it does not control.
Before submitting information to an external provider, review that provider's privacy information and consider whether the requested disclosure is necessary. Third-party payment, verification, analytics and advertising services may process information under their own arrangements while supporting functions connected with the Casino Mate platform.
Cross-Border Data Handling
Some Casino Mate service providers or business partners may process information in countries outside Australia. As a result, personal information may be stored or accessed internationally when this is required to provide website functionality, payments, security, support or other services.
Where information is handled across borders, Casino Mate aims to use appropriate contractual, technical and organisational measures for the circumstances. International processing may be subject to the laws of the country where the information is located, which can provide protections different from those available in Australia.
Changes to This Policy
Casino Mate may update this Privacy Policy when its services, technology, business arrangements or privacy practices change. The revised version will be made available through the website and will include an updated effective date where appropriate.
Changes will apply from the time they are published unless a different start date is stated. You should review this page periodically, particularly before continuing to use the service after a material change. Continued use of Casino Mate after an update may indicate that you have read the revised policy.
Contact Information
If you have a privacy question, want to exercise an available privacy right or believe that your information has been handled incorrectly, please contact Casino Mate at [email protected]. Please include enough information to help us understand your request, but do not send unnecessary payment details or account passwords.
We may need to verify your identity before discussing account information or completing a request. Casino Mate will review privacy enquiries and respond within a reasonable period, taking into account the nature and complexity of the matter.
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