Casino Mate Responsible Gaming
Casino Mate is committed to promoting gambling as a form of entertainment. Gambling should never be viewed as a way to make money, solve financial problems or recover previous losses. Outcomes are uncertain, and no strategy can guarantee a win.
Responsible gambling means making informed choices, setting personal boundaries and taking action if gambling stops feeling enjoyable. The information below explains the measures available at Casino Mate and the steps players can take to maintain control.
Our Responsible Gambling Commitment
Casino Mate aims to provide a safe, transparent and enjoyable gaming environment for customers in Australia. We recognise that gambling affects people differently and that some players may be more vulnerable to gambling-related harm.
Our responsible gambling approach supports informed play, early recognition of risky behaviour and access to practical controls. We encourage customers to consider their financial circumstances, emotional wellbeing and personal limits before gambling. Casino Mate does not present gambling as a source of income, a financial solution or a reliable way to improve personal circumstances.
Responsible gambling is a shared responsibility. We provide tools and information to help customers manage their play, while each player remains responsible for using those tools and seeking assistance when needed.
When Gambling Becomes Concerning
Problem gambling can develop gradually, and it is not always easy to recognise at first. A player may continue gambling despite negative consequences or spend more time and money than originally intended.
Possible warning signs include:
- Gambling with money needed for rent, bills, food or other essential expenses.
- Increasing bets or deposits to pursue the same level of excitement.
- Trying to recover losses by gambling more frequently or taking greater risks.
- Feeling restless, irritable or anxious when not gambling.
- Hiding gambling activity from family, friends or colleagues.
- Borrowing money, selling possessions or using credit to continue gambling.
- Neglecting work, education, relationships or personal responsibilities.
- Feeling guilt, distress or loss of control after gambling.
One warning sign does not automatically mean that a person has a gambling disorder. It can still be a useful reason to pause, review gambling habits and seek independent advice.
Review Your Habits and Limits
Regular self-assessment can help players understand whether gambling remains within safe and affordable boundaries. Consider how often you play, how much you spend, whether gambling affects your mood and whether you can stop when planned.
Casino Mate encourages customers to set limits before beginning a session and to avoid changing those limits during play. Available controls and requests may include:
- Deposit limits: Set a maximum amount that can be deposited over a selected period.
- Loss limits: Establish a level of potential loss that you are prepared to accept and do not exceed it.
- Reality checks: Use reminders that show how long you have been playing and prompt you to review your activity.
- Cooling-off periods: Take a temporary break from gambling for a chosen period when you need distance from play.
- Self-exclusion: Request a longer-term restriction from access to the account and gambling services.
Limits should reflect money that is genuinely available for entertainment after essential costs have been met. If a limit no longer feels sufficient, do not increase it to continue gambling. A pause or a request for assistance may be more appropriate.
Tools That Support Safer Play
Responsible gambling features on the Casino Mate website are designed to give players greater control over their activity. These tools are most effective when selected before gambling becomes difficult to manage.
- Deposit controls to help manage the amount added to an account.
- Account activity information to support review of deposits, withdrawals and gambling patterns.
- Session or reality-check reminders to encourage regular breaks and informed decisions.
- Cooling-off options that allow a player to step away temporarily.
- Self-exclusion arrangements for players who need to stop gambling for an extended period.
- Access to responsible gambling information to help customers identify risks and make informed choices.
Tools may have different conditions, timeframes or effects. Read the relevant instructions carefully before confirming a limit or restriction. Once a control is active, it should not be treated as a challenge to overcome. If you need help selecting an appropriate option, contact Casino Mate support.
Support Is Available
If gambling becomes difficult to control, take it seriously and seek professional help. Speaking with a qualified counsellor, health professional or trusted person can provide practical support and help address the reasons behind harmful gambling behaviour.
Casino Mate support can be contacted at [email protected] for questions about responsible gambling features, account restrictions or available account-related assistance. Support from Casino Mate is not a substitute for professional counselling or clinical advice.
Independent external services are also available:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about support options and services in Australia.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. These organisations are independent external support services. They are not partners of Casino Mate and are not operated by Casino Mate.
Keeping Gambling Away From Minors
Only individuals aged 18 or older may use the Casino Mate website. Underage gambling is not permitted. Customers must provide accurate information during registration and account verification, and Casino Mate may apply age and identity checks where appropriate.
Adults must not allow minors to access their account, use their payment methods or observe account credentials. An account must be used only by the registered customer. If you believe that an underage person has accessed an account, stop all activity and contact Casino Mate support as soon as possible.
Parents and guardians should explain that online gambling is an adult activity involving financial risk. Young people should also be discouraged from using another person’s details or payment information to access gambling services.
Parental Safeguards at Home
Parents and guardians can take practical steps to reduce the chance of children accessing gambling websites or devices used for gambling. These steps are particularly important where family members share computers, tablets or mobile devices.
- Keep account usernames, passwords and payment details private.
- Use strong, unique passwords and avoid saving them where children can access them.
- Log out of Casino Mate after every session, especially on shared devices.
- Use device-level passcodes and appropriate parental controls.
- Review browser settings, app permissions and stored payment methods.
- Keep banking applications and email accounts protected with separate credentials.
- Talk openly with children about online safety and why gambling accounts are restricted to adults.
Parental controls can reduce access but cannot replace supervision. No technical measure is guaranteed to prevent every form of access, so account security and responsible household practices remain important.
Practical Ways to Stay in Control
Small decisions made before and during a gambling session can help keep play within intended boundaries. The following habits may reduce the risk of gambling becoming excessive:
- Set a clear entertainment budget and treat it as money that may be spent, not an investment.
- Decide how long you will play before starting and take regular breaks.
- Never gamble with money reserved for household costs, debt repayments or emergencies.
- Do not chase losses or increase stakes because of a previous result.
- Avoid gambling when angry, distressed, tired or under the influence of alcohol or drugs.
- Keep gambling separate from other leisure spending so that the total cost remains visible.
- Do not borrow money or use credit to fund gambling.
- Keep a record of deposits and withdrawals rather than relying on memory.
- Balance gambling with work, family time, exercise and other activities.
- Discuss concerns with someone you trust instead of keeping them private.
- Use a cooling-off period or self-exclusion if you find it difficult to stop.
Winning does not remove the need for limits, and losing does not create a reason to continue. The safest approach is to accept the outcome of each session and stop when the planned time or budget has been reached.
Updates to This Policy
Casino Mate may update this Responsible Gaming page to reflect changes to website features, operational practices or relevant guidance. Any revised version will be published on the website, and the latest version will apply from the time it is made available.
Players should review this page periodically to remain familiar with the responsible gambling tools and support options available. Continuing to use the website after an update indicates that the player has had an opportunity to review the revised information. If any part of this policy is unclear, seek independent advice or contact Casino Mate support before continuing to gamble.
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